Refund policy
Return & Refund Policy
At Jordans Jewellery, we understand that purchasing antique, vintage, and pre-owned jewellery is a significant decision. We are committed to ensuring that every customer can shop with confidence.
1. 30-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, you may return your item within 30 days of receiving it for a refund or exchange.
2. Condition of Returned Items
Items must be returned in their original condition, with all original packaging, certificates, and accompanying materials included.
Items that have been worn, damaged, altered, resized, or modified after delivery may not be eligible for a full refund.
3. Proof of Purchase
A valid proof of purchase, such as an order confirmation or receipt, is required for all returns and exchanges.
4. How to Request a Return
To initiate a return, please contact us with your order number and the reason for the return. Our team will provide you with instructions for returning the item.
5. Return Shipping
Unless the item is faulty, incorrectly described, or sent in error, customers are responsible for return shipping costs.
For your protection, we strongly recommend using a tracked and insured shipping service.
6. Refund Processing
Once the returned item has been received and inspected, refunds will be processed within five business days.
Refunds will be issued using the original payment method.
7. Non-Returnable Items
The following items are not eligible for return:
- Resized rings
- Custom-made jewellery
- Engraved or personalized items
- Special orders
If you have any questions about our return policy, please contact us. We are always happy to assist and ensure your shopping experience with Jordans Jewellery is enjoyable and worry-free.