Shipping policy

Jordans Jewellery – Shipping Policy

Effective Date: August 2026

At Jordans Jewellery, we take great care to ensure that every item is packaged securely and delivered safely.

1. Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment has been received and verified.

Orders placed on Sundays, Mondays, public holidays, or during store closure periods will be processed on the next business day.

2. Free Domestic Shipping (Australia)

We offer free standard shipping on all orders within Australia.

All Australian orders include:

Tracking
Full transit insurance
Signature on delivery for high-value items

Every item is carefully packaged to ensure it arrives safely and securely.

3. Additional Shipping Services

If a customer requests a shipping service that is not included in our standard free shipping policy, additional charges may apply.

Examples include:

Express shipping
Special courier services
Urgent or same-day delivery
Alternative delivery methods requested by the customer

Any additional shipping charges will be discussed and agreed upon before the order is dispatched.

4. International Shipping

We ship to most international destinations.

International shipping costs are calculated at checkout and vary depending on the destination, parcel value, weight, and shipping method.

International orders are fully tracked and may be shipped through Australia Post or selected courier services.

5. Customs Duties, Taxes, and Import Fees

International customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or other charges imposed by their country's customs authorities.

These charges are not included in the purchase price or shipping costs unless otherwise stated.

6. Tracking Information

Once your order has been dispatched, you will receive a tracking number by email.

For international shipments, customers may be required to provide an email address and mobile number to assist with delivery and customs clearance.

7. Delivery Delays

Delivery timeframes are estimates only and cannot be guaranteed.

Jordans Jewellery is not responsible for delays caused by postal services, courier companies, customs authorities, weather conditions, or other circumstances beyond our control.

8. Lost or Damaged Parcels

In the unlikely event that a parcel is lost or damaged during transit, please contact us as soon as possible.

We will work with the shipping carrier and insurance provider to help resolve the issue.

9. Delivery Refusal or Unclaimed Parcels

If a parcel is refused, returned, or remains unclaimed, any shipping charges, customs fees, return postage costs, or other associated expenses may be deducted from the refund amount.